Cancellation Policy
At Umatoll.shop, we understand that sometimes plans change.
If you need to cancel your order, please review our Cancellation Policy below to ensure a smooth experience.
1. Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We process orders quickly to ensure fast delivery, and after this timeframe, your order may already be in the processing or shipping phase, making it ineligible for immediate cancellation.
2. How to Cancel an Order
To request an order cancellation, please contact us as soon as possible at contact@umatoll.shop.
Include the following details in your email:
. Your order number
. A request to cancel
Our customer service team will verify your order status and, if it is still within the 1-hour cancellation window, we’ll confirm your cancellation and process your refund.
If the order has already entered processing or shipping, our team will guide you on the next steps, which may include initiating a return under our [Return and Refund Policy].
3. Refund for Cancelled Orders
If your order is successfully cancelled within the 1-hour window:
. A full refund will be issued to your original payment method.
. Refunds typically take a few business days to appear, depending on your payment provider or bank.
4. Late Cancellation
Orders cancelled after the 1-hour window may already be processed or shipped.
In such cases, cancellations cannot be guaranteed.
If your order has shipped, please refer to our [Return and Refund Policy] for instructions on returning your product once received.
5. Contact Information
For order cancellations or inquiries, please reach out to our support team at:
📧 contact@umatoll.shop
Our friendly team is here to assist you and provide timely support.
6. Policy Updates
Umatoll.shop reserves the right to update or modify this Cancellation Policy at any time.
Any changes will take effect immediately upon posting on our website.
We encourage you to review this page regularly to stay informed.
Thank you for choosing Umatoll.shop!
We appreciate your understanding and cooperation, and we look forward to continuing to serve you with high-quality products and exceptional service.