FAQ

Welcome to the Umatoll.shop Help Center!
Here, you’ll find quick answers to the most common questions about orders, shipping, payments, and more.

1. How do I track my order?

You can track your order using our Track Your Order page.
Simply enter your tracking number to get real-time updates on your shipment’s status.
Once your order has been shipped, a tracking number will also be sent to your email.

2. What payment methods do you accept?

We accept the following secure payment methods:

. Visa

. Mastercard

. American Express (AMEX)

. Apple Pay

. Google Pay

. PayPal

💳 Please note:
We do not accept personal checks, money orders, debit card payments, or cash on delivery (COD).

3. How secure is my online order?

Your privacy and security are our top priority.
When purchasing online, all payment details are entered into an SSL-secured web page and then encrypted before being transmitted to our payment processor.
✅ We never store your credit card information on our servers.
All transactions are processed securely by Shopify’s trusted payment gateway.

4. When is my credit card charged?

Your credit card will be charged within 24 hours after placing your order.
Once payment is confirmed, your order will move into the processing stage.

5. Can I use multiple discount codes on one order?

Unfortunately, only one discount or promotion code can be used per order unless otherwise specified.
This helps ensure that all customers receive fair pricing and consistent offers.

6. What should I do if I have missing items in my order?

If any item from your order is missing or incorrect, please contact us immediately at
📧 contact@umatoll.shop.
Our support team will resolve the issue as quickly as possible.

7. Are there any exchange rates?

All transactions on Umatoll.shop are processed in U.S. Dollars (USD).
If your credit card is based in another currency, the order total will be converted according to the daily exchange rate determined by your card issuer.

8. How do I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to cancel or modify your order, please contact us within 1 hour of placing it.

⚠️ Important Notes:

. Cancellations made after the 1-hour window may not be possible if the order has already been processed or shipped.

. A 30% cancellation fee may apply, as merchant processors charge non-refundable fees for order cancellations.

. Orders that have been packed or shipped cannot be canceled.

For cancellation requests, email us at
📧 contact@umatoll.shop.

9. Can I change my shipping address after placing an order?

Once your order is processed or shipped, the shipping address cannot be changed.
To avoid delays, please double-check your address details before confirming your order.
We also recommend using your residential address instead of a temporary or vacation address, as customs processing times may vary.

10. Still have questions?

If your question wasn’t answered here, please reach out to our friendly support team at
📧 contact@umatoll.shop.
We aim to reply as quickly as possible — usually within a few minutes during business hours!

✅ Umatoll.shop – Safe. Simple. Secure Shopping for Families Worldwide.