Return and Refund Policy

Thank you for shopping with Umatoll.shop!
We value your trust and are committed to ensuring your satisfaction with every purchase.
If you’re not entirely happy with your order, we’re here to make it right.

1. 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To qualify for a return:

. The item must be unused, in the same condition as received, and in its original packaging.

. Items that show signs of use, damage, or missing parts not due to our error may not be eligible for a refund.

2. How to Initiate a Return

To start a return, please contact us at contact@umatoll.shop.
Include the following details in your email:

. Your order number

. The item(s) you wish to return

. The reason for the return

Our customer service team will respond promptly with return instructions and a return authorization if eligible.

3. Return Shipping

. Customers are responsible for return shipping costs, unless the return is due to a defective item or an error on our part.

. We recommend using a trackable shipping service or purchasing shipping insurance.
Umatoll.shop is not responsible for items lost during return transit.

4. Refund Processing

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

If approved:

. Your refund will be processed to your original payment method within a few business days.

. Processing time may vary depending on your payment provider or bank.

5. Exchanges

If you wish to exchange an item:

. Please follow the same return process outlined above.

. After your return is approved, simply place a new order for the replacement item.
Exchanges are processed separately from returns to ensure accuracy and speed.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at contact@umatoll.shop.
Please provide clear photos and a description of the issue.
We’ll assist you with a replacement or refund at no additional cost.

7. Contact Information

If you have any questions or concerns about this Return and Refund Policy, please reach out to our support team:
📧 contact@umatoll.shop
Our goal is to ensure your experience with Umatoll.shop is smooth and satisfying.

8. Policy Updates

Umatoll.shop reserves the right to update or modify this Return and Refund Policy at any time.
Any changes will take effect immediately upon posting to our website.

Thank you for choosing Umatoll.shop!
We truly appreciate your trust in our products and promise to continue providing quality items and excellent customer service.